CUSTOMER RECEPTION & SALES
Customer service: you are responsible for ensuring that your entire team follows instructions correctly and you guarantee an optimal customer experience for all your clients, with your entire team
Brand ambassador for Laura Todd, its history and its products
Sale of Laura Todd products (cookies, brownies, gourmet drinks)
Cash management and closing
STORE MANAGEMENT
Organizing merchandising, highlighting new products, and other elements in accordance with the marketing department's guidelines
Preparing and baking cookies
Responsible for maintaining cleanliness in the shop
Shop and sales equipment maintenance
Overall, through the quality of your customer service, you are responsible for the Laura Todd brand image and the customer experience in the store.
INVENTORY MANAGEMENT
Inventory
Placing orders
TEAM MANAGEMENT
Initial and ongoing training of teams
Conflict management
Responsible for ensuring that information is communicated effectively to his team
Scheduling management (creating schedules, managing absences: leave / sick leave…)
Participation in recruitment in collaboration with the HR department
Monthly team evaluation
KPI ANALYSIS
Hourly Productivity KPI Analysis
Customer loyalty KPI analysis
KPI analysis: revenue/average order value
Inventory KPI Analysis
SOFT SKILLS
A sense of business and hospitality
Entrepreneurial spirit
Autonomous
Rigour and good humor
And a foodie, of course 😊
